Returns

TO PROCESS A RETURN CLICK HERE

GENERAL RETURNS

Not quite your style? No problem, we accept returns...

To be eligible for a return, the following requirements must be met;

• The item(s) must be unworn, in the same condition as received with original packaging (this includes frosted bags, attached hang tags and white wash label stitched within the products must not be cut out).
• The item(s) must be unworn, any item(s) worn, washed, consisting of distinct odours, blemishes or signs of wear and tear, covered in animal or human hair etc will not be accepted. 
• If you face an issue/fault with a Gaineasy product, you will be asked to send image evidence by our customer support team, you will also be required to return the item.
• The return process has begun within the 30 days return period. 
• We reserve the right to refuse returns that are shipped after the 30-day grace period has expired or for items that are not returned to us in their original condition. 

Kindly note;

• If you are based within the UK, we will provide the returns label, however, £2 will be deducted from your return as a restocking fee.
• If you're outside of the UK you will be responsible for the cost of your return.
• Any return request requested after the 30 days return period sadly cannot be accepted.

HOW TO START A RETURN

To start the return process, please submit a returns request in our returns portal by clicking the link located above. CLICK HERE

Once a return request has been successfully completed, we will notify you of the approval or rejection of your requested refund via email within 1-2 business days with the allocated return address details.

If you require any additional information regarding Returns please don't hesitate to contact us via our Contact us form or our LiveChat located in the left corner of your device. 

 

LAST UPDATED 28/4/22